How we run Tryoup
The standards UK trade businesses can hold us to — security, uptime, support, data protection and compliance.
Security
Encryption in transit and at rest, role-based access control, audit logging, principle of least privilege across our team.
Uptime
Target 99.9% monthly uptime on production. Status and incident reports available to enterprise customers on request.
Data protection
GDPR-compliant. UK/EU data hosting. DPA available. Customer remains data controller; Tryoup is data processor.
Support
Email, in-app chat and phone support during UK business hours. Critical-incident escalation 24/7 for Advanced and Enterprise plans.
Data ownership and export
Your data is yours. Export customers, sites, jobs, invoices and recordings at any time — no exit fees, no lock-in.
Compliance
We support PCI-DSS via tokenised payments, FCA-aligned call recording with consent, and align our internal practices with ISO 27001 controls.
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