Most UK field service businesses don't lose money on the jobs they do — they lose it on the jobs they almost did. Missed calls, no-shows, failed first-time fixes and late invoices quietly drain 8–15% of revenue every month.
1. Missed calls
Emergency-trade missed-call rates are 18–30%. One missed call a day = £65k–£95k/year lost.
2. No-shows
£60–£120 per failed slot in van time, fuel and opportunity cost.
3. Failed first-time fixes
Lifting first-time-fix from 75% to 90% routinely adds 6–10% to net profit.
4. Late invoicing
Invoices sent 48h+ after completion are paid 11 days later on average.
What to fix first
- AI voice agent 24/7
- Automated SMS / WhatsApp reminders
- Live van stock
- Invoice on completion with Apple/Google Pay
Full maths in our savings pillar.