The plain-English FAQ we wish vendors gave you. If your question isn't here, ask us directly.
What is field service management software?
An all-in-one platform that handles scheduling, dispatch, mobile job updates, customer comms, invoicing and reporting for businesses that send engineers to a customer's location.
Who is FSM software for?
UK locksmiths, plumbers, electricians, cleaners, pest control technicians, heating engineers, security installers and any trade running scheduled or emergency call-outs.
Does FSM software work for emergency-only businesses?
Yes — emergency trades benefit most because of call tracking, AI voice agent, real-time dispatch and automated customer updates.
Can FSM software replace my CRM?
Modern FSM platforms include a CRM. You don't need a separate one unless you have enterprise sales workflows.
Does it integrate with accounting software?
Yes — Xero, QuickBooks and Sage either natively or via Zapier.
Will my engineers actually use the mobile app?
If the app is fast, works offline, and removes pointless data entry — yes.
How long does onboarding take?
5–15 engineers: 2–4 weeks. Larger multi-brand: 4–8 weeks.
Can I import my existing customers and jobs?
Yes. CSV imports of customers, sites, contacts, recurring jobs and invoices are standard.
Does it support multiple brands or trades?
Tryoup specifically supports multi-company and multi-brand operations.
What about GDPR?
Tryoup is GDPR-compliant out of the box with UK/EU data hosting and DPA on request.
How are calls tracked?
Each channel gets a unique number. Calls are recorded (with consent), tagged with outcome, and matched to the job and invoice.
What's an AI voice agent?
An AI receptionist that answers 24/7, qualifies the lead, books into your diary and creates the customer record.
Do I need to commit long-term?
No. Monthly plans with no long contract; annual saves 10–15%.
What happens if I cancel?
Export your data any time. No exit fees, no lock-in.
How is pricing structured?
Per user per month plus optional add-ons. See pricing.