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Advice CentreIndustry Deep-Dive

Locksmith Dispatch: Quote, Dispatch and Invoice a Lockout in Under 5 Minutes

The exact lockout workflow UK locksmiths use to quote, dispatch and invoice an emergency lockout in under five minutes from first ring.

8 min read

Lockouts don't wait. The locksmith who quotes, dispatches and confirms within 5 minutes wins the job — every time. Here's the workflow.

Minute 0–1: Answer and qualify

Capture postcode, lock type (UPVC / mortice / euro), whether keys are inside, and whether the customer can pay on completion. AI voice agent handles this 24/7 if no human picks up.

Minute 1–2: Auto-quote

Use a pre-built price book: standard lockout, snapped cylinder, mortice pick, after-hours surcharge. Quote goes out by SMS/WhatsApp with a payment link.

Minute 2–3: Dispatch the nearest locksmith

Live GPS shows which engineer is closest. One-tap assign; the engineer gets the job, address, customer notes and "on the way" SMS fires automatically.

Minute 3–5: ETA confirmation

Customer gets live ETA. Engineer arrives, completes job, captures photo + signature, takes payment on-site (Apple/Google Pay).

Post-job

Invoice and review request fire automatically. The call, job, invoice and review are all tied to the original marketing source.

See the locksmith industry page and product tour.

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