AI Voice Agent: every call answered, day or night
Most lost work is not lost on price. It is lost because nobody picked up. The AI voice agent answers when your team cannot — out of hours, on another call, or halfway up a ladder — and turns the conversation into a booked job instead of a voicemail.
- Answers 24/7, including nights and weekends
- Captures name, address, phone and the problem
- Books straight into the diary against a real slot
- Recording and transcript saved on the job
Never miss a call again
Every unanswered call is a customer who is already dialling the next company on the list. The agent picks up on the first ring, whatever the time, so the enquiry stays with you instead of going to a competitor.
- Answers overflow when your team is already on the phone
- Covers evenings, weekends and bank holidays
- No hold music, no voicemail, no missed enquiry
What it can do on a call
The agent holds a normal conversation rather than reading a menu. It asks the questions your office would ask, confirms the details back, and offers an appointment window it knows you can actually keep.
- Greets callers in your business's name and tone
- Collects the address, contact number and job description
- Recognises existing customers and their history
- Offers real availability from the live diary
- Triages emergencies and flags them for immediate attention
What happens after the call
By the time the call ends, the work is already in the system. Nobody has to type notes from a scribbled pad or work out what the caller actually wanted.
- Job or lead created automatically with all the details
- Confirmation text sent to the customer
- Full recording and written transcript attached to the job
- Call logged against the marketing source that produced it
Out of hours and overflow, on your terms
You decide when the agent answers. Some businesses use it only after 6pm and at weekends, others put it on every call that rings out after four rings. It can also sit in front of the whole line during a busy spell and hand over as soon as somebody is free.
It stays under your control
The agent works to a script and a set of rules you set: which jobs it can book, which it must escalate, how far ahead it can commit, and what it should never promise. Anything outside those rules is transferred to a person or flagged for a call back.
- Define which job types can be booked automatically
- Escalate or transfer anything complex to a human
- Review transcripts and tune the script as you go
Frequently asked questions
- Does it sound like a robot?
- It holds a natural spoken conversation rather than reading a phone menu, and it introduces itself as an assistant for your business. Most callers simply give their details and get booked in.
- Can it handle emergency callouts?
- Yes. Urgent job types can be flagged during the call so they land at the top of the board and alert whoever is on call, instead of waiting for the morning.
- What happens if it cannot answer a question?
- It does not guess. Anything outside the rules you set is transferred to a person where possible, or captured as a call-back with the full transcript so your team knows exactly what was asked.
- Does it work with our existing numbers?
- Yes. It sits alongside your current phone setup, so you keep your numbers and can send it only the calls you choose — out of hours, overflow, or everything.
See it running on your own jobs
Book a 30-minute walkthrough and we'll set it up around the way your team already works.