WhatsApp open rates are 95%+ within 5 minutes — vs ~20% for email. For UK trades it's the highest-converting channel after the phone. Here are the templates that work.
1. First response (within 60s of enquiry)
"Hi {name}, thanks for getting in touch about {problem}. I'm {agent} from {company}. To send the right engineer, can I confirm your postcode and a couple of quick details?"
2. Quote sent
"Hi {name}, here's your quote for {job}: £{amount}. We can have an engineer with you on {date} between {slot}. Tap here to confirm: {link}"
3. Booking confirmation
"Booked ✅ {date} between {slot}. Your engineer is {name} ({vehicle}). We'll send a live ETA an hour before."
4. On-the-way
"{engineer} is on the way and should arrive in about {eta} minutes. Live tracker: {link}"
5. Job complete + review
"All sorted today, thanks for choosing us. If we did a good job, a quick Google review means the world: {link} 🙏"
6. Quote follow-up (day 3)
"Hi {name}, just checking you got our quote for {job}? Happy to walk through it on a quick call if helpful."
See our WhatsApp integration guide for setup.